We stand behind Neurquel™. Our goal is for every customer to feel confident in their purchase, not pressured to keep something that isn’t right for them.
If you are not satisfied with your purchase, you may request a refund within 30 days of delivery.
This guarantee applies to dissatisfaction with the product experience. Individual results may vary.
We accept physical returns only if the product is:
Opened or partially used products are not eligible for physical return.
The following items are not eligible for return:
Once your refund request is approved, refunds are issued to the original method of payment (PayPal).
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
If you have not received your refund:
If the issue persists, contact us at
support@neurquel.com.
We replace items only if they arrive defective or damaged.
To request an exchange, email
support@neurquel.com
within 7 days of delivery and include photos of the issue.
If the item was marked as a gift and shipped directly to you, approved refunds may be issued as store credit.
Otherwise, refunds are issued to the original purchaser.
If a physical return is approved, return shipping instructions will be provided by email.
Customers are responsible for return shipping costs. Shipping fees are non-refundable.
For items over $75, we recommend using a trackable shipping service. We cannot guarantee receipt of returned items.
For all refund or return inquiries, contact us at:
Feel the difference within the first hour.
Get a 10-capsule test pack of Neurquel™ and see how your body responds.
