NEURQUEL™ PRIVACY POLICY

This Privacy Policy describes how Neurquel™ (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from neurquel.com (the “Site”).

1. INFORMATION WE COLLECT

When you interact with our Site, we may collect the following types of information:

  • Personal Information: Name, billing and shipping address, email address, phone number.
  • Order Information: Products purchased, transaction details, order history.
  • Technical Information: IP address, browser type, device information, operating system.
  • Communications: Emails, contact form submissions, SMS opt-ins (if applicable).

We do not knowingly collect sensitive medical records or diagnostic health data.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send transactional emails (order confirmations, shipping updates)
  • Send marketing communications if you opt in
  • Improve website performance and user experience
  • Prevent fraud and maintain site security

3. CONSENT

By providing personal information to complete a transaction, you consent to its collection and use for that purpose only.

If we request your information for marketing purposes, you will be given the option to explicitly opt in.

You may withdraw consent at any time by contacting us at support@neurquel.com or by using the unsubscribe link in our emails.

4. E-COMMERCE & PAYMENTS

Our website is built on WordPress and WooCommerce.

Payments are processed securely by third-party payment providers (such as Stripe, PayPal, or WooPayments). We do not store or process full credit card numbers on our servers.

Payment processors adhere to PCI-DSS security standards to ensure your payment information is handled safely.

5. THIRD-PARTY SERVICES

We may share personal information with trusted third parties only as necessary to operate our business, such as:

  • Payment processors
  • Shipping and fulfillment partners
  • Email and SMS communication providers
  • Website analytics and security services

These providers are permitted to use your information solely to perform services on our behalf.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve site functionality, analyze traffic, and support marketing efforts.

You may disable cookies through your browser settings; however, some features of the Site may not function properly.

7. SMS / MOBILE COMMUNICATIONS (IF APPLICABLE)

If you opt in to receive SMS or MMS messages from us, we will use your phone number solely to deliver requested communications.

We do not sell, rent, or share mobile numbers for third-party marketing purposes.

You may opt out at any time by following the instructions provided in the message.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

No method of transmission over the internet is 100% secure, but we take appropriate steps to minimize risk.

9. YOUR RIGHTS (CALIFORNIA RESIDENTS)

California residents may request information regarding the collection and use of their personal data under applicable law.

To make a request, contact us at support@neurquel.com.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting.

CONTACT US

If you have questions about this Privacy Policy or your personal information, contact us at:

support@neurquel.com

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